Reimagining Service Processes in Local Government: The Case for Self-Service Citizen Portals

Consumers have become accustomed to conveniently ordering products and services online. Sites such as Amazon have set the bar high for ease of use. These same consumers of retail products are also citizens. The expectation of ease of use between constituents and government has shifted. Citizens want easier and quicker processes.

Watch this interactive panel discussion with customers who have implemented self-service citizen portals. We’ll be discussing:

• How self-service portals can make it easier for citizens and government staff to make things happen...faster
• How to streamline permit processes from a simple fence permit to a complex subdivision with multiple permits tied to one project with extensive site plans
• How Franklin County, Ohio brought their entire process online – even uploading drawings and paying for the permit – is now completed online without citizens stepping foot in the office