Meet Brightly
The world is changing rapidly, and you’re expected to be smarter, faster, more connected, more predictive, and accountable for your assets and operations. Our new brand – Brightly – represents who we are and what we stand for. We are the global leader in intelligent asset management solutions, and our purpose is to power smarter assets and sustainable communities.
Assets as smart as the people who care for them
Your role is now more critical for success than ever. You're shifting and adapting quickly, not just operating for today but optimizing for tomorrow. Brightly builds the intelligent cloud-based asset management software your world needs to thrive. Our software helps you get work done faster - automating daily tasks and tracking asset performance to keep you informed.
What does this mean for our clients & users?
| What's changing | What's not changing |
|---|---|
| Our company name, logo, colors and brand assets will change to Brightly |
Who we are at our core – and importantly how we support you – remains the same. Service, partnership, innovation – these are in our DNA and come with us to Brightly. |
| The look and feel of our products will adopt the Brightly brand over the next several months. |
Product names and how you access your software today will not change. |
| Brightly's vision and solutions expand beyond CMMS and operations management, offering Enterprise Asset Management, Strategic Asset Management, IoT Remote Monitoring, Sustainability and Community Engagement. |
Brightly remains the leading global SaaS provider of cloud-based asset and operations management solutions, actively managing over $300 billion of assets over the last 20+ years. |
| Brightly has continued to evolve with our most recent acquisitions of Confirm, EPL and FHI enabling a full suite of Enterprise Asset Management solutions and continuing to innovate with Connectivity, Sustainability and IoT offerings. |
The product roadmap remains unchanged, and we are committed to developing and delivering new, value-added products and enhancements on the Brightly Platform as scheduled this year and beyond. |
How does this impact my account?
-
What do I need to do in my systems?
No action is required by clients as a result of this change, including how to log a support call and payment processes.
-
Will this impact the level of service that I have today?
No. You can expect the same high-quality products and high levels of service that you enjoy today. There will be no disruptions to any ongoing projects, services or trainings. This included access to tools such as the Community hub, ConfirmLearn and the Assetic KnowledgeBase. Clients will have access to these tools as they always have.
-
Does this change how clients contact us for support?
No. Clients can still reach us via phone or email. Our phone numbers will remain the same. Our support email will change to clientsuccess@brightlysoftware.com, regardless of where you work, which will be linked with the current support email to ensure we receive all communications. This linkage will never expire or end.
-
Does this change affect my contract? Do I need a new vendor form or tax form?
No. There are no immediate changes or updates required to existing contracts. Only the name of our company will change. All other details will remain the same.
Will Brightly still hold Illuminate?
After careful consideration of Brightly’s company goals and client needs, we will not host 2025 Illuminate user events globally. We are centering our efforts on engaging with our clients by providing a variety of flexible and convenient options for learning and connectivity via smaller regional roadshows – Brightly on Tour.
For many years, Illuminate has given us a vehicle to engage with our clients in person, and we want to continue those personal and valuable interactions. However, we acknowledge that our business, clients and industry have evolved, and we need to cater to our client’s new landscape-- less company travel, smaller budgets and more emphasis on data and technology. In lieu of Illuminate 2025, Brightly will invest in:
- Roadshows, hosted events and virtual options to connect with clients and prospects throughout the year.
- Programming to meet clients where they are, with the right blend in training, certification, networking, client case studies and thought leadership content.
- Dedicated resources for impactful client experience improvements through Horizon Alliance, loyalty programs and community connects.
Smarter assets, sustainable communities
Our sophisticated, cloud-based platform leverages more than 20 years of data to deliver predictive insights to help you prevent the next flood or leak, avoid a costly power outage or equipment failure, and repair city streets and bridges when they need it most.
Brightly pairs its complete suite of intuitive software - including CMMS, EAM, Strategic Asset Management, IoT Remote Monitoring, Sustainability and Community Engagement - with tailored consultancies and award-winning support services to light the way to a bright future where we can all thrive.
- Ensure smart investments in your assets to improve how your community runs
- Efficiently prioritize cost of operations to plan, predict and prevent with confidence – and get more done with less
- Create sustainable, safe and thriving communities
We've got your back
Your success means everything to us. That’s why we put everything we’ve got into our client services. Let’s build a bright future, together.